FAQ – Frequently asked questions

Look at your profile on our website or contact our customer service.

The estimated delivery date is indicated for each product after selecting the size, in the basket and also in the order confirmation email.

If you have more than one product in your cart, the delivery date is determined by the product with the longest delivery time.

After your order has been shipped we will send you expedition e-mail containing the tracking link for your package. 

Check your spam folder, sometimes the confirmation can end up there. If it's not in spam, it's possible that you had a typo in the email address you provided. Contact our customer service, they will find the order.

If your order hasn't been delivered yet, you have the option of canceling it and creating a new one. Billing information can not be changed retroactively. Contact our customer service for more information. 

It is not possible to merge orders. The only option is to cancel the orders and make a new one.

If you want to exchange the goods, please make a new order and send the product you wish to return back to us. We do not exchange goods, we always return money.

The returned item must be in its original condition, unworn and in the original packaging, with the original tags. Products which show signs of use will be returned to the customer.

All return information can be found here.

Please follow the instructions on our website here.

As soon as the warehouse receives the goods, they will check them and if everything is OK, you will receive an e-mail with information about the return. This process usually takes about 5 days.

You can cancel your order if we still manage to stop the shipment.

Cancel order