How to make a claim
Ship the goods to the following address:
- Mailstep hall D2 - Top4Sport
Do Certous 2760/10
193 00 Prague 9
- If the product is defective, don’t use it and send it back immediately.
Write your claim number on a hard copy of the invoice and pack it together with the claimed product.
The original packaging is not necessary.
The product has to be dry and clean.
Drop your parcel off in the nearest post office/ courier.
The shipping is paid by the customer. Do not send goods via cash on delivery.
Personal drop-off at this address is not possible.
We will inform you per email about receiving of the goods.
The claim will be processed in 30 days and you will be informed about the claim result via email.